The thinking in services: a podcast

Earlier this summer, I was the guest on a podcast by Gerry Scullion, a designer with experience across the continents, and Director of Humana Design a human-centered service design practice in Dublin, Ireland. He is also a Fellow of the Royal Society of Arts.

Gerry and I discussed commonly asked questions, such as “What is a service?”, and therefore, “What does designing a service mean?”. In this podcast, which is part of the This is HCD series, Gerry and I discuss common misconceptions caused by the use of popular phrases. We also touch upon how my book aims to bring more clarity and depth to the concepts.