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What’s troubling you?

A problem that’s frustrating even the most talented team? One that’s deceptively easy to describe, but devilishly difficult to solve. It gets worse over time. It’s here to stay, isn’t going away. Problems like it are often the solutions of yesterday.

Below are a few examples, based on actual client work.

Preventing an imminent collapse in user adoption of a mission critical software system, due to policies enacted (and strictly enforced). What do you do when what users want is in direct conflict with what customers care about.

Spending over $300 million a year on software requires careful planning, budgeting, and asset management. Procurement ends up increasing administrative burdens, causing delays in projects, and making it easier to overspend.

Developing an innovative way to deliver care to patients in remote areas by leveraging mobile platforms was the easy part. Being patient-centric has led to dead ends. Nobody yet knows who is going to pay for this new service and why.

Developing a strategic narrative on how to increase the profitability of a $4 billion warranty and repair business. The challenge is the board of directors want you to do exactly the opposite of what your team is thinking.

Digital workspace offered as a service promises to significantly reduce expenses without even slightly reducing the productivity of civil servants across the government. The problem is getting 12 agencies across six ministries to agree on digital, workspace, and service.

Solving such problems, even subduing them, requires a different kind of thinking combining creativity and imagination with critical reasoning and counterintuitive steps. For that, you’ve come to the right place. Please consider reading the book, signing up for training, or seeking project assistance.